Online Order Help Centre

• Ensure the web address is correct: https://www.cliftonhill.com/fun-pass
• Try a different web browser (Chrome, Internet Explorer, Firefox, etc.)
• Try another device (Desktop computer, Laptop, Tablet, etc.)
• If none of the above works: Call our support line 1-905-358-3676

1. Currently, we only sell to the USA and Canada
2. You can still buy the ticket in person at the Niagara SkyWheel.

1. Standard Visa and MasterCard credit cards are the only ones we accept online. Debit Cards or Prepaid Credit Cards are not accepted. 
2. Ensure name/mailing address details match the one registered with the CC Company. Especially the postal code. 
   1. If you've moved recently, try entering the previous address. 
3. Try a different Credit Card.
4. Contact Credit Card Company or check online to ensure card valid and credit available.
5. If none of the above works: Call our support line 1-905-358-3676

1. This is not possible, since you’ve already accepted the terms and conditions which clearly states there are no refunds.

Options:

1. Online tickets are valid for a year.  You can schedule another visit within that time.
2. For system errors, refunds are automated. (See below)
3. If none of the above applies: Call our support line 1-905-358-3676 OR use the refund request form: cliftonhill.com/refund (password: funpass)

1. Confirm which email was originally used and check your junk/spam folder for the email confirmation.
2. If your credit card was charged and you did not receive a confirmation, please see the question below.
3. If none of the above works: Call our support line 1-905-358-3676

1. The order may have completed as expected, so please confirm which email was originally used and check your email for the confirmation.
2. Also check your junk/spam folder.
3. If the order is incomplete, the system will automatically issue a refund up to 48 hours afterwards. 
4. If none of the above works: Call our support line 1-905-358-3676

1. Your pass/tickets are good for one year from the date of purchase. (Single Use)

No. You can visit the attractions in any order that you would like.

Bring your receipt to any of the attractions listed on the pass/ticket and we can recover your pass/tickets for you

1. Bring a printout of your confirmation or a mobile phone device with the email confirmation open, showing the bar code.
2. Any person named on the order with a valid ID can redeem passes/tickets. (ie. licence, gov't photo ID)

This is possible, and there are two options:

1. Purchase FUN PASS in-park. 
   1. Physical Fun Pass cards can be given to recipient to use within a year of purchase
2. Buy Online
   1. Any person named on the order with a valid ID can redeem passes/tickets. (ie. licence, gov't photo ID)

Adult is 13 and up, Child is 3-12, Youth is 0-2.